Remote Commercial Lines Operations Supervisor

Insurance Office Of America, Inc.; Friendswood (TX); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth and career options

Work-life balance

Job summary

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead Account Management, ensure process compliance, and drive service excellence. This role manages an assigned book of business and coaches staff across operations, with focus on client needs and renewal support.

The position favors Florida-resident or Florida-experience candidates, remote work is available with possible hybrid onsite in some cases, and a strong emphasis on data accuracy and HR policy adherence.

Qualifications

• 10+ years of industry experience; or 7+ years of sales, marketing or relationship management experience.
• Thorough knowledge of insurance brokerage and client needs.
• Required active licensing.
• Professional designations preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Direct Staff Management: Lead Account Management staff and provide coaching and guidance.
• HR Management: Ensure compliance with HR policies and processes.
• Recruitment and Onboarding: Participate in hiring, interviewing, and onboarding.
• Performance Communication: Deliver evaluations and maintain transparent communication with leadership.
• Workflow Management: Assign and balance workloads to ensure service continuity.
• Operational Process Excellence: Implement and enforce processes and best practices.
• Data Analysis: Monitor and interpret performance data and take action as needed.
• Data Integrity: Maintain accurate data across agency and carrier systems.
• Account Management: Manage an assigned book of business.
• Client Relationship Management: Manage client relationships and support renewals and service needs.

Education

High School Diploma (or equivalent)

Job description

Insurance Office of America seeks an Operations Supervisor for Commercial Lines to lead Account Management, ensure process compliance, and drive service excellence. This role manages an assigned book of business and coaches staff across operations, with focus on client needs and renewal support.

The position favors Florida-resident or Florida-experience candidates, remote work is available with possible hybrid onsite in some cases, and a strong emphasis on data accuracy and HR policy adherence.