Remote Commercial Lines Operations Supervisor

Insurance Office Of America, Inc.; Ocala (FL); Remote; USD 105,000 - 125,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays

Job summary

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee day-to-day operations within a remote-capable Florida environment.

The role emphasizes process excellence, policy administration, and strong client service leadership to sustain high service levels. The ideal candidate brings 10+ years of industry experience or 7+ years in sales/relationship management, with an active insurance license and strong analytical

Qualifications

• Demonstrated leadership experience in an insurance or service setting.
• Strong communication and client-focus with problem-solving ability.
• Proficiency in MS Office and data handling.

Responsibilities

• Lead Account Management staff and guide day-to-day operations.
• Ensure adherence to HR policies and processes.
• Support recruitment, onboarding, and staff development.
• Balance workloads to maintain service continuity.
• Manage policy administration, placement, billing, and renewals.
• Serve as subject-matter expert for coverage and service questions.
• Monitor performance data and drive improvements.

Skills

Team leadership

Client service

Analytical thinking

MS Office proficiency

Communication

Education

High School Diploma or equivalent

Active insurance license

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. is seeking an Operations Supervisor – Commercial Lines to lead the Account Management team and oversee day-to-day operations within a remote-capable Florida environment.

The role emphasizes process excellence, policy administration, and strong client service leadership to sustain high service levels. The ideal candidate brings 10+ years of industry experience or 7+ years in sales/relationship management, with an active insurance license and strong analytical