Remote Commercial Lines Account Manager (PT Hours)

Insurance Office Of America, Inc.; Vancouver (WA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries

Company-paid health insurance

Paid holidays, vacations, and sicktime

401K with employer match

Professional growth and career paths

Supportive culture

Community service commitment

Job summary

Insurance Office Of America, Inc. is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business.

Open to residents in California, Nevada, Oregon, Washington and Arizona; must hold an active P&C license and work Pacific Time hours. You will lead the account management team, handle policy administration, billing, claims, renewals, and client submissions.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem solving, and decision making.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Monitor activity to ensure timely completion.
• Communicate workload status and issues with the team.
• Deliver service excellence and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership aligned with IOA values.

Skills

Account management

Insurance knowledge

Analytical skills

Problem solving

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Account Manager - Commercial Lines to manage an assigned book of business, retain clients, and support new business.

Open to residents in California, Nevada, Oregon, Washington and Arizona; must hold an active P&C license and work Pacific Time hours. You will lead the account management team, handle policy administration, billing, claims, renewals, and client submissions.