Remote Commercial Lines Account Manager - PT Hours

Insurance Office Of America, Inc.; Apple Valley (CA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays, vacations and sick time

Professional growth and career options

Work-life balance

Job summary

Insurance Office of America, Inc. seeks an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business. This role coordinates day-to-day admin, policy administration, billing, claims, and renewals while delivering excellent service.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and strong MS Office skills. Hybrid/remote in CA with PT hours; on-site may be required for some branches.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance brokerage

Customer service

Communication

Problem solving

Organizational skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. seeks an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business. This role coordinates day-to-day admin, policy administration, billing, claims, and renewals while delivering excellent service.

Ideal candidates have 3+ years in account management or 5+ years in insurance, active P&C license, and strong MS Office skills. Hybrid/remote in CA with PT hours; on-site may be required for some branches.