Remote Commercial Lines Account Manager (PT)

Insurance Office Of America, Inc.; Rancho San Diego (CA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

401K with employer matching

Career progression

Job summary

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines in a remote-capable role open to residents of CA, NV, OR, WA, and AZ.

The position focuses on managing an assigned book of business, ensuring retention and supporting new business, with emphasis on policy administration, billing, claims, and renewals. Ideal candidates hold an active P&C license, have strong analytical and customer service skills, and are proficient in MS Office.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing required; CIC or equivalent preferred.
• Strong analytical, problem solving, and decision-making skills.
• Exceptional customer service, communication, multitasking and organizational abilities.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims and coverage analysis.
• Manage policy expirations and renewals.
• Prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.

Skills

Account management experience

Insurance knowledge

Active licensing

CIC designation

Analytical skills

Customer service

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines in a remote-capable role open to residents of CA, NV, OR, WA, and AZ.

The position focuses on managing an assigned book of business, ensuring retention and supporting new business, with emphasis on policy administration, billing, claims, and renewals. Ideal candidates hold an active P&C license, have strong analytical and customer service skills, and are proficient in MS Office.