Remote Commercial Lines Account Manager

Insurance Office Of America, Inc.; Monroe (WA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays & vacations

Career growth opportunities

Team-oriented culture

Job summary

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to manage an assigned book, retain accounts, and support new business. You will coordinate day-to-day admin, customer service, and issue resolution while maintaining compliance and service excellence.

The role requires active P&C license, PT hours, and hybrid/onsite flexibility to meet business needs. IOA offers competitive pay, health insurance, 401K, and growth opportunities.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing; CIC designation preferred
• Strong analytical, problem-solving, and communication skills

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Account management

Insurance knowledge

Customer service

Communication

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America, Inc. is seeking an Account Manager for Commercial Lines to manage an assigned book, retain accounts, and support new business. You will coordinate day-to-day admin, customer service, and issue resolution while maintaining compliance and service excellence.

The role requires active P&C license, PT hours, and hybrid/onsite flexibility to meet business needs. IOA offers competitive pay, health insurance, 401K, and growth opportunities.