Remote Account Manager – Commercial Lines Insurance

Insurance Office Of America, Inc.; Gilbert (AZ); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive salaries and bonus

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sicktime

Professional growth opportunities

Job summary

Insurance Office of America, Inc. seeks an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business. You will coordinate daily admin tasks, resolve complex issues, and ensure error-free policy administration.

The role requires active P&C licensing, ability to work Pacific Time hours, and a PT-focused schedule. IOA emphasizes growth, on-site/hybrid options, and a values-driven culture.

Qualifications

• 3+ years of account management experience
• 5+ years in the insurance industry
• Active licensing; CIC or equivalent designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and any issues.
• Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve individual and team performance.
• Demonstrate integrity and leadership.

Skills

Analytical skills

Problem-solving

Decision-making

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

CIC or equivalent designation

Tools

MS Office

Job description

Insurance Office of America, Inc. seeks an Account Manager for Commercial Lines to manage a book of business, retain clients, and support new business. You will coordinate daily admin tasks, resolve complex issues, and ensure error-free policy administration.

The role requires active P&C licensing, ability to work Pacific Time hours, and a PT-focused schedule. IOA emphasizes growth, on-site/hybrid options, and a values-driven culture.