Remote Collector Insurance Specialist: Quotes & Service

Ficoh; Fellowship (NJ); A distancia; USD 50.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401K match

Tuition reimbursement

Paid time off

Descripción de la vacante

Philadelphia Insurance Companies, part of the Tokio Marine Group, is seeking a Collector Insurance Specialist to support policyholders, agents, and brokers via a virtual call center. You’ll combine customer service, insurance expertise, and sales to quote, bind, and service policies in a fast-paced environment.

Full-time, 40 hours weekly, with occasional Saturday coverage. Insurance licensing and strong communication skills are essential; hybrid/remote work is welcomed with comprehensive

Formación

• Active Property & Casualty (P&C) or Personal Lines license in your state of residence
• Previous experience in a customer-facing insurance sales or service role; underwriting experience preferred
• Strong sales and customer service skills, with ability to explain coverage, policy, and billing information clearly
• Strong communication and relationship-building skills with a focus on delivering a positive customer/broker experience
• Strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Collaborative, solutions-focused approach with problem-solving and critical-thinking skills
• Experience working in a hybrid or remote environment preferred
• Reliable high-speed internet

Responsabilidades

• Provide responsive, knowledgeable support to customers by phone and email
• Respond to inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; clarify billing questions
• Evaluate risk and determine eligibility within underwriting guidelines
• Document customer interactions and maintain policy information
• Handle a high volume of inbound calls and outbound follow-ups
• Build strong customer relationships through prompt, accurate, and friendly service
• Deliver responsive, high-quality service to customers and brokers while building trust
• Process and close new business sales, communicating coverage options and value
• Service existing policies, including policy changes within underwriting authority
• Evaluate applications and risks to ensure appropriate coverage and pricing; escalate complex risks
• Meet sales, service, and production goals

Conocimientos

Customer service

Sales

Communication

Relationship building

Time management

Educación

High school diploma or equivalent; associate/bachelor preferred

Herramientas

Dynamics

Genesys

Microsoft apps

Descripción del empleo

Philadelphia Insurance Companies, part of the Tokio Marine Group, is seeking a Collector Insurance Specialist to support policyholders, agents, and brokers via a virtual call center. You’ll combine customer service, insurance expertise, and sales to quote, bind, and service policies in a fast-paced environment.

Full-time, 40 hours weekly, with occasional Saturday coverage. Insurance licensing and strong communication skills are essential; hybrid/remote work is welcomed with comprehensive