Remote Licensed Insurance CSR - Collector Vehicle Expert

Philadelphia Insurance Companies; United States; Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

FSA/HSA options

Life insurance

Retirement benefits

Paid time off

Tuition reimbursement

Generous 401K match

Job summary

Philadelphia Insurance Companies, a member of the Tokio Marine Group, is hiring licensed insurance professionals for a Licensed CSR role serving collector car and commercial lines. This fully remote or hybrid position supports policyholders, agents and brokers with coverage questions, policy changes, billing, and claims submissions.

You will document interactions, follow underwriting guidelines, and strive for prompt, accurate, and friendly service.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license in your state of residence.
• Previous experience in a customer-facing insurance service role; underwriting and/or insurance sales experience preferred.
• Strong customer service and communication skills; ability to explain policy and billing information.
• Strong organization and attention to detail; ability to manage multiple priorities.
• Collaborative, solutions-focused approach with problem-solving skills.
• Proficient computer skills; experience with Dynamics, Genesys and Microsoft applications.
• Experience working in a hybrid or remote environment; reliable high-speed internet.

Responsibilities

• Deliver exceptional service to customers by phone and email; assist with policy changes and payments.
• Handle inbound/outbound calls; maintain accurate, timely documentation.
• Evaluate risk and underwriting quality; align premium with exposure within authority.
• Follow underwriting, compliance, and service standards; complete new business applications as needed.
• Meet established service and production goals and perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Organization

Problem solving

Collaboration

Remote work

Internet reliability

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Dynamics

Genesys

Microsoft Office

Job description

Philadelphia Insurance Companies, a member of the Tokio Marine Group, is hiring licensed insurance professionals for a Licensed CSR role serving collector car and commercial lines. This fully remote or hybrid position supports policyholders, agents and brokers with coverage questions, policy changes, billing, and claims submissions.

You will document interactions, follow underwriting guidelines, and strive for prompt, accurate, and friendly service.