Collector Insurance Specialist - Remote

Ficoh; Fellowship (NJ); Remote; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

401K match

Tuition reimbursement

Paid time off

Job summary

Philadelphia Insurance Companies, part of the Tokio Marine Group, is seeking a Collector Insurance Specialist to support policyholders, agents, and brokers via a virtual call center. You’ll combine customer service, insurance expertise, and sales to quote, bind, and service policies in a fast-paced environment.

Full-time, 40 hours weekly, with occasional Saturday coverage. Insurance licensing and strong communication skills are essential; hybrid/remote work is welcomed with comprehensive

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license in your state of residence
• Previous experience in a customer-facing insurance sales or service role; underwriting experience preferred
• Strong sales and customer service skills, with ability to explain coverage, policy, and billing information clearly
• Strong communication and relationship-building skills with a focus on delivering a positive customer/broker experience
• Strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Collaborative, solutions-focused approach with problem-solving and critical-thinking skills
• Experience working in a hybrid or remote environment preferred
• Reliable high-speed internet

Responsibilities

• Provide responsive, knowledgeable support to customers by phone and email
• Respond to inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; clarify billing questions
• Evaluate risk and determine eligibility within underwriting guidelines
• Document customer interactions and maintain policy information
• Handle a high volume of inbound calls and outbound follow-ups
• Build strong customer relationships through prompt, accurate, and friendly service
• Deliver responsive, high-quality service to customers and brokers while building trust
• Process and close new business sales, communicating coverage options and value
• Service existing policies, including policy changes within underwriting authority
• Evaluate applications and risks to ensure appropriate coverage and pricing; escalate complex risks
• Meet sales, service, and production goals

Skills

Customer service

Sales

Communication

Relationship building

Time management

Education

High school diploma or equivalent; associate/bachelor preferred

Tools

Dynamics

Genesys

Microsoft apps

Job description

Description

Marketing Statement:

Philadelphia Insurance Companies, a member of the Tokio Marine Group, designs, markets and underwrites commercial property/casualty and professional liability insurance products for select industries. We have been in operation since 1962 and are nationally recognized as a member of Ward's Top 50 and rated A++ by A.M.Best.

Bring your insurance experience to PHLY and help protect the vehicles and collectibles our customers value most. Collector Vehicle, a division of PHLY Insurance, specializes in collector car and collectibles insurance and has served the collector community since 1976.

The Opportunity:

We’re looking for licensed insurance professionals to join our virtual call center team. As a Collector Insurance Specialist, you’ll support policyholders, agents, and brokers with new and existing policies combining customer service, insurance expertise, and sales to deliver a positive experience.

Through training and hands-on experience, you’ll expand your product and underwriting knowledge and grow into quoting and binding new business. If you enjoy helping customers, solving problems, and working in a fast-paced environment, we’d love to hear from you.

In this role you will:

• Provide responsive, knowledgeable support to customers by phone and email
• Respond to customer inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; and clarify billing questions
• Evaluate risk and determine eligibility within established underwriting guidelines
• Accurately document customer interactions and maintain policy information
• Handle a high volume of inbound calls and outbound customer follow-up
• Build strong customer relationships through prompt, accurate, and friendly service

Responsibilities:

• Deliver responsive, high-quality service to customers and brokers while building strong, trusted relationships
• Process and close new business sales, clearly communicating coverage options, program benefits, and value
• Service existing policies, including policy changes and other transactions within established underwriting authority
• Evaluate applications and risks to ensure appropriate coverage and pricing; elevate complex risks as needed
• Handle inbound customer calls and outbound follow-up to support sales and service needs
• Maintain accurate and timely documentation while following underwriting, compliance, and service standards
• Meet established sales, service, and production goals

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred
• Active Property & Casualty (P&C) or Personal Lines insurance producer license in your state of residence
• Previous experience in a customer-facing insurance sales or service role; underwriting experience preferred
• Strong sales and customer service skills, with the ability to explain coverage, policy, and billing information clearly and confidently
• Strong communication and relationship-building skills with a focus on delivering a positive customer and broker experience
• Strong organization, attention to detail, and ability to manage multiple priorities and follow through in a fast-paced environment
• Collaborative, solutions-focused approach with strong problem-solving and critical-thinking skills
• Proficient computer skills; experience with Dynamics, Genesys, and Microsoft applications preferred
• Experience working in a hybrid or remote environment preferred
• Reliable high-speed internet

Compensation & Benefits:

Annual salary of $50,000–$55,000 annually, based on experience and qualifications, plus eligibility for overtime. Employees also have access to a comprehensive benefits package supporting health, financial wellness, and work-life balance, including medical, dental and vision coverage; FSA/HSA options; life insurance; retirement benefits and paid time off.

Weekly schedule: Full-time, 40 hours per week, Monday through Friday, with an occasional rotating Saturday (approximately every 4–6 weeks).

Bring your insurance expertise and help protect the vehicles and collectibles our customers value most. Collectors Vehicle collaborates with Condon Skelly, Heacock Classic and JC Taylor Insurance in collectibles and collector car insurance. Together, we work to "Embrace, Protect, and Expand the Collector Community"—a commitment to supporting enthusiasts, historians, and those who care for prized possessions. Join a team with a passion for the collector community and opportunities to grow as part of PHLY!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc.and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.

Benefits:

We offer a comprehensive benefit package, which includes tuition reimbursement and a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities. Additional information on Volunteer Benefits, Paid Vacation, Medical Benefits, Educational Incentives, Family Friendly Benefits and Investment Incentives can be found at https://www.phly.com/Careers/default.aspx

Summary

The individual in this position will be a first point of contact for all customers, agents and brokers utilizing our call center. They will handle service updates, support or service issues as well as build customized policies for new business opportunities with the authority to exercise underwriting discretion within predetermined parameters.