Licensed Insurance CSR — Remote Collector Vehicle Specialist

Ficoh; Fellowship (NJ); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

401K match

Health, dental, and vision coverage

Job summary

Philadelphia Insurance Companies (PHLY), a Tokio Marine Group company, is seeking Licensed CSR professionals to provide exceptional service while developing sales and underwriting expertise for collector vehicle and related insurance products. This role can be performed remotely within the continental United States or in-office/hybrid from Mount Laurel, NJ.

As a Licensed CSR you will handle policy changes, billing, claims submissions, and other service needs, building relationships with

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Active Property & Casualty (P&C) or Personal Lines license in your state of residence.
• Experience in a customer-facing insurance service role; underwriting or insurance sales preferred.

Responsibilities

• Address customer needs and concerns via phone and email.
• Respond to inquiries about eligibility and coverage; make changes to in-force policies; assist with claim submissions; process cancellations and non-renewals; clarify billing questions.
• Document customer interactions and update policy information.
• Follow underwriting guidelines and compliance requirements.
• Handle inbound calls and outbound follow-up as needed.
• Provide prompt, accurate and friendly customer service.

Skills

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Dynamics

Genesys

Microsoft applications

Job description

Philadelphia Insurance Companies (PHLY), a Tokio Marine Group company, is seeking Licensed CSR professionals to provide exceptional service while developing sales and underwriting expertise for collector vehicle and related insurance products. This role can be performed remotely within the continental United States or in-office/hybrid from Mount Laurel, NJ.

As a Licensed CSR you will handle policy changes, billing, claims submissions, and other service needs, building relationships with