Remote Collector Car Insurance Specialist

Philadelphia Insurance Companies; United States; Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Remote-friendly

Hybrid option

Competitive benefits

Job summary

Philadelphia Insurance Companies, a Tokio Marine Group member, seeks licensed insurance professionals for a virtual call center role. As Collector Insurance Specialist, you will assist policyholders, agents, and brokers with new and existing policies, blending customer service, insurance expertise, and sales to deliver a positive experience.

Through training and hands-on experience, you’ll expand underwriting knowledge and grow into quoting and binding new business.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license in your state of residence
• High school diploma or equivalent; associate or bachelor’s degree preferred
• Previous experience in a customer-facing insurance sales or service role; underwriting experience preferred
• Strong sales and customer service skills, with the ability to explain coverage, policy, and billing information clearly and confidently
• Strong communication and relationship-building skills with a focus on delivering a positive customer and broker experience
• Strong organization, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Collaborative, solutions-focused approach with strong problem-solving and critical-thinking skills
• Proficient computer skills; experience with Dynamics, Genesys, and Microsoft applications preferred
• Experience working in a hybrid or remote environment preferred
• Reliable high-speed internet

Responsibilities

• Provide responsive, knowledgeable support to customers by phone and email
• Respond to customer inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; and clarify billing questions
• Evaluate risk and determine eligibility within established underwriting guidelines
• Accurately document customer interactions and maintain policy information
• Handle a high volume of inbound calls and outbound customer follow-up
• Build strong customer relationships through prompt, accurate, and friendly service
• Deliver responsive, high-quality service to customers and brokers while building strong, trusted relationships
• Process and close new business sales, clearly communicating coverage options, program benefits, and value
• Service existing policies, including policy changes and other transactions within established underwriting authority
• Evaluate applications and risks to ensure appropriate coverage and pricing; escape complex risks as needed
• Handle inbound customer calls and outbound follow-up to support sales and service needs
• Maintain accurate and timely documentation while following underwriting, compliance, and service standards
• Meet established sales, service, and production goals

Skills

Sales skills

Customer service

Communication

Relationship building

Problem solving

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Dynamics

Genesys

Microsoft applications

Job description

Philadelphia Insurance Companies, a Tokio Marine Group member, seeks licensed insurance professionals for a virtual call center role. As Collector Insurance Specialist, you will assist policyholders, agents, and brokers with new and existing policies, blending customer service, insurance expertise, and sales to deliver a positive experience.

Through training and hands-on experience, you’ll expand underwriting knowledge and grow into quoting and binding new business.