Remote Collector Insurance Specialist

Philadelphia Insurance Companies; Mount Laurel Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K match

Tuition reimbursement

Paid time off

Job summary

Philadelphia Insurance Companies, a member of the Tokio Marine Group, seeks a licensed insurance professional to join our virtual call center as a Collector Insurance Specialist. You will support policyholders, agents, and brokers with new and existing policies, combining service, underwriting knowledge, and sales to deliver a positive customer experience.

Through training, you’ll expand underwriting knowledge and grow into quoting and binding new business.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Active Property & Casualty (P&C) or Personal Lines license in your state of residence is required.
• Experience in customer-facing insurance sales or service roles; underwriting experience preferred.
• Strong sales and customer service skills with the ability to explain coverage, policy, and billing clearly.

Responsibilities

• Provide responsive, knowledgeable support to customers by phone and email.
• Quote and bind new business; respond to inquiries about eligibility and coverage; process changes and cancellations.
• Evaluate risk and determine eligibility within underwriting guidelines.
• Document interactions and maintain policy information accurately.
• Handle high volume inbound calls and outbound follow-up to support sales and service.
• Build strong customer relationships through prompt, accurate, and friendly service.

Skills

Customer service

Sales

Communication

Problem solving

Time management

Hybrid/remote work familiarity

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Dynamics

Genesys

Microsoft applications

Job description

Philadelphia Insurance Companies, a member of the Tokio Marine Group, seeks a licensed insurance professional to join our virtual call center as a Collector Insurance Specialist. You will support policyholders, agents, and brokers with new and existing policies, combining service, underwriting knowledge, and sales to deliver a positive customer experience.

Through training, you’ll expand underwriting knowledge and grow into quoting and binding new business.