Remote Collector Insurance Specialist: Service & Sales

PHLY Insurance Services Inc; Mount Laurel Township (NJ); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

FSA/HSA options

Life insurance

Retirement benefits and PTO

Job summary

PHLY Insurance Services Inc is seeking a Collector Insurance Specialist to support policyholders, agents and brokers. The role blends customer service, insurance knowledge and sales to deliver a positive experience across new and existing policies.

You will train and grow into quoting and binding new business within underwriting guidelines, working remotely in the continental U.S. or hybrid from Mount Laurel, NJ.

Qualifications

• Active Property & Casualty (P&C) license required in your state of residence.
• Previous customer-facing insurance sales or service experience preferred.
• Ability to explain coverage, policy, and billing information clearly and confidently.
• Experience working in a hybrid or remote environment preferred.

Responsibilities

• Provide responsive, knowledgeable support to customers by phone and email.
• Respond to inquiries about eligibility and coverage; quote and bind new business; process cancellations and non-renewals; clarify billing questions.
• Evaluate risk and determine eligibility within underwriting guidelines.
• Document customer interactions and maintain policy information accurately.
• Handle a high volume of inbound calls and outbound follow-up.
• Build strong customer relationships through prompt, accurate, and friendly service.

Skills

Active P&C license

Customer service & sales experience

Clear coverage explanation

Communication & relationship-building

Hybrid/remote work experience

Education

High school diploma or equivalent; associate or bachelor’s degree preferred

Tools

Dynamics

Genesys

Microsoft applications

Job description

PHLY Insurance Services Inc is seeking a Collector Insurance Specialist to support policyholders, agents and brokers. The role blends customer service, insurance knowledge and sales to deliver a positive experience across new and existing policies.

You will train and grow into quoting and binding new business within underwriting guidelines, working remotely in the continental U.S. or hybrid from Mount Laurel, NJ.