Licensed Insurance CSR - Collector Vehicle (Remote)

Philadelphia Insurance Companies (PHLY); Mount Laurel Township (NJ); Híbrido; USD 43.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401K match

Tuition reimbursement

Descripción de la vacante

Philadelphia Insurance Companies (PHLY) is seeking a Licensed CSR to provide exceptional service to policyholders, agents and brokers. This remote/hybrid call center role may be performed fully remotely across the continental United States or in the Mount Laurel, NJ office, with duties including coverage questions, policy changes, billing support, and claims submissions.

You will address customer needs via phone and email, evaluate risk, and ensure accurate documentation while meeting

Formación

• Active Property & Casualty (P&C) or Personal Lines insurance license required in your state.
• Experience in a customer-facing insurance service role preferred.
• Strong customer service and communication skills; ability to explain policy and billing information.

Responsabilidades

• Deliver exceptional service to customers by phone and email.
• Handle policy changes, billing questions, payments, endorsements, cancellations and non-renewals.
• Process new business applications and assist with claims submissions as needed.
• Document customer interactions and update policy information.
• Follow underwriting compliance guidelines and service standards.

Conocimientos

Customer service

Communication

Time management

Insurance knowledge

Remote work

Educación

High school diploma

Associate or bachelor preferred

Herramientas

Dynamics

Genesys

Microsoft Office

Descripción del empleo

Philadelphia Insurance Companies (PHLY) is seeking a Licensed CSR to provide exceptional service to policyholders, agents and brokers. This remote/hybrid call center role may be performed fully remotely across the continental United States or in the Mount Laurel, NJ office, with duties including coverage questions, policy changes, billing support, and claims submissions.

You will address customer needs via phone and email, evaluate risk, and ensure accurate documentation while meeting