Licensed Insurance CSR — Remote Customer Service Pro

PHLY Insurance Services Inc; Mount Laurel Township (NJ); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Tuition reimbursement

401K match

Job summary

PHLY Insurance Services Inc, part of Tokio Marine Group, seeks a Licensed CSR to deliver exceptional service to collectors vehicle policyholders. This role handles coverage questions, policy changes, billing and claims support in a fast-paced, customer-focused environment.

You will answer inquiries, process changes, document interactions, and help with underwriting compliance while maintaining high service standards. The position offers remote or hybrid work options from Mount Laurel, NJ.

Qualifications

• Active Property & Casualty (P&C) or Personal Lines license in your state.
• Previous experience in a customer-facing insurance service role.
• Strong customer service and clear policy/billing communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Hybrid or remote work experience is preferred.

Responsibilities

• Answer coverage questions and service policies via phone and email.
• Process policy changes, payments, endorsements, cancellations, and renewals.
• Assist with claim submissions and handle inquiries about eligibility.
• Document interactions and maintain policy information accurately.
• Support underwriting compliance and meet service/production goals.

Skills

Customer service

Communication

Organization

Problem solving

Critical thinking

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Dynamics

Genesys

Microsoft applications

Job description

PHLY Insurance Services Inc, part of Tokio Marine Group, seeks a Licensed CSR to deliver exceptional service to collectors vehicle policyholders. This role handles coverage questions, policy changes, billing and claims support in a fast-paced, customer-focused environment.

You will answer inquiries, process changes, document interactions, and help with underwriting compliance while maintaining high service standards. The position offers remote or hybrid work options from Mount Laurel, NJ.