Remote Collections Specialist - US Accounts

Smart Apartment Data; United States; Remote; USD 6,700 - 7,300; Full time

Benefits offered by this job

Fully remote

Philippines-based candidates only

Job summary

Smart Apartment Data is seeking an experienced Collections Officer to manage delinquent accounts and follow up with US-based customers from the Philippines. The role requires a persistent, professional communicator with strong English skills and solid follow-through.

You will handle outbound calls, emails, and negotiations to recover payments, while maintaining records and working toward daily and weekly KPIs in a fully remote setup.

Qualifications

• 2+ years in collections handling US/international accounts.
• Strong spoken and written English.
• Experience with high-volume outbound calls.
• Negotiation and payment arrangement skills.
• Able to meet daily/weekly collection targets and KPIs.

Responsibilities

• Manage a portfolio of delinquent/overdue accounts.
• Make outbound calls and emails to follow up on payments.
• Handle objections and payment delays professionally.
• Follow up consistently on payment commitments.
• Maintain accurate records and next steps.
• Work toward daily and weekly collections targets and KPIs.

Skills

Collections experience

English proficiency

Outbound calling

Clear communication

Persistence

Accountability

Target-driven

Job description

Smart Apartment Data is seeking an experienced Collections Officer to manage delinquent accounts and follow up with US-based customers from the Philippines. The role requires a persistent, professional communicator with strong English skills and solid follow-through.

You will handle outbound calls, emails, and negotiations to recover payments, while maintaining records and working toward daily and weekly KPIs in a fully remote setup.