Remote Collections Solutions Specialist

Real Time Resolutions, Inc.; Dallas (TX); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Real Time Resolutions, Inc. seeks a Customer Solutions Professional to drive revenue in our consumer collections team by contacting customers, negotiating payment arrangements, and managing a portfolio of delinquent accounts for clients.

The role requires empathy, solution-oriented communication, and proficiency in Microsoft Office, with a proven track record as a top performer and strong negotiation abilities. This hybrid position combines office and remote work to meet monthly goals.

Qualifications

• Bachelor’s degree or equivalent related work experience is required.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Prior experience in collections a plus.
• Proven track record as a top performer.
• Strong negotiation and persuasive selling skills required.
• Goal-oriented with a drive to achieve results.

Responsibilities

• Monitor assigned queues and follow up accordingly with customers, investors & attorneys.
• Deliver an exceptional customer experience through empathetic and solution-oriented interactions.
• Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately.
• Analyze credit reports, loan histories, personal records & assets and make recommendations to managers.
• Ensure compliance with federal, state & local regulations pertaining to collections and bankruptcy practices.
• Document customer interactions thoroughly and accurately within RTR’s collections system.

Skills

Microsoft Office

Negotiation

Communication skills

Attention to detail

Multi-tasking

Results-driven

Top performer

Education

Bachelor’s degree or equivalent work experience

Tools

Microsoft Office Suite

Job description

Real Time Resolutions, Inc. seeks a Customer Solutions Professional to drive revenue in our consumer collections team by contacting customers, negotiating payment arrangements, and managing a portfolio of delinquent accounts for clients.

The role requires empathy, solution-oriented communication, and proficiency in Microsoft Office, with a proven track record as a top performer and strong negotiation abilities. This hybrid position combines office and remote work to meet monthly goals.