Remote Collections Administrator – US

Allegion; Indianapolis (IN); À distance; USD 47 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health, dental and vision insurance

401K with company match

Paid time off

HSA and FSA options

Life insurance

Tuition reimbursement

Wellness program

Employee discounts

Résumé du poste

Allegion is seeking a Collections Administrator – US Remote to manage collection processes, keep customer accounts accurate, and resolve overdue payments. The role involves processing returned mail, updating records, and escalating delinquencies per policy.

This remote position offers flexibility with occasional on-site visits, a strong emphasis on compliance, collaboration with multiple departments, and opportunities to support notary services and lien-related activities.

Qualifications

• 1-3 years’ experience in collections, credit adjustments, dispute management, or related fields.
• Proficiency in spreadsheets, particularly Excel.
• Spanish or French language skills are a plus.

Responsabilités

• Review and action incoming correspondence related to collections and customer accounts.
• Process returned mail and update customer account information, including email addresses.
• Maintain and update account blocks in ERP with proper SOX documentation to track statuses.
• Review overdue accounts flagged for escalation to third-party collection agencies per policy.
• Prepare legal letters (notice of default) prior to escalation to collection agency.
• Examine customer records to confirm non-payment status before escalation.
• Upload account records into 3rd party agency portal for placement.
• Discuss lien requests with subcontractors, vendors and stakeholders; sign lien waivers when appropriate.
• Provide Notary Public services as needed.
• Collaborate with internal teams to resolve deduction issues and improve processes.
• Communicate effectively with customers to resolve disputes and facilitate payments.
• Support management with reporting and project management related to collections.
• Work independently in a remote environment while achieving performance goals.

Connaissances

Excel

Formation

Bachelor's degree beneficial

Description du poste

Allegion is seeking a Collections Administrator – US Remote to manage collection processes, keep customer accounts accurate, and resolve overdue payments. The role involves processing returned mail, updating records, and escalating delinquencies per policy.

This remote position offers flexibility with occasional on-site visits, a strong emphasis on compliance, collaboration with multiple departments, and opportunities to support notary services and lien-related activities.