Remote Collections Specialist - Resolve Delinquent Payments

Smart Apartment Data; United States; Remote; USD 6,700 - 7,300; Full time

Job summary

Smart Apartment Data is seeking a Payment Resolution Specialist to follow up with customers on overdue balances and drive accounts toward resolution. This is a phone-focused role requiring professional, respectful conversations about payment commitments.

You will make outbound calls, follow up by email, and push for clear payment arrangements while meeting daily collections targets and KPIs. This is fully remote and Philippines-based candidates only.

Qualifications

• 2+ years in a dedicated collections role handling US/intl accounts.
• Experience with overdue/delinquent accounts and outbound calls.
• Ability to secure payment commitments and follow up until resolution.
• Strong verbal English communication.
• Persistent and confident without aggression.
• Direct, professional communication and strong follow-through.
• Comfortable with targets and KPIs.

Responsibilities

• Make outbound calls regarding overdue balances.
• Follow up by email when needed and maintain contact until resolved.
• Ask direct questions to understand delays and objections.
• Secure payment commitments or appropriate payment arrangements.
• Follow up on missed or delayed commitments.
• Maintain notes, account updates, and next steps.
• Work toward daily and weekly collections targets and KPIs.

Job description

Smart Apartment Data is seeking a Payment Resolution Specialist to follow up with customers on overdue balances and drive accounts toward resolution. This is a phone-focused role requiring professional, respectful conversations about payment commitments.

You will make outbound calls, follow up by email, and push for clear payment arrangements while meeting daily collections targets and KPIs. This is fully remote and Philippines-based candidates only.