Remote Collections Specialist | Resolve Delinquencies

Reliant Capital Solutions, LLC; Tulsa, Northern (OK, KY); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

401K

Paid Vacation and Holidays

Job summary

Reliant Capital Solutions, LLC is hiring a Remote Collection Representative for Oklahoma residents. The role involves contacting consumers to resolve delinquent accounts, using a consultative approach, and negotiating suitable solutions while ensuring FDCPA compliance.

Training is provided, with options for a 40-hour week and a flexible schedule in Eastern time. Benefits include medical, dental, vision, life and disability insurance, 401K, paid vacation and holidays.

Qualifications

• Must be at least 18 years old.
• 1-3 years' experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking.
• Strong verbal communication skills with the ability to persuade and negotiate.
• Computer skills to document calls and navigate software packages, databases and the internet.
• Ability and history of committing to a full time, 40 hour per week, work schedule.

Responsibilities

• Engage consumers to inform and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times
• Provide methods and solutions with consumers to resolve delinquent accounts
• Continuously receive inbound calls from and place outbound calls using an auto dialer system
• Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
• Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
• Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
• Perform proper skip tracing techniques to identify consumer contact information
• Abide by the FDCPA and other Federal and State collection regulations at all times
• Adhere to both internal/company policies/procedures and industry-wide compliance regulations

Skills

Verbal communication

Persuasion

Negotiation

Confidentiality

Team collaboration

Job description

Reliant Capital Solutions, LLC is hiring a Remote Collection Representative for Oklahoma residents. The role involves contacting consumers to resolve delinquent accounts, using a consultative approach, and negotiating suitable solutions while ensuring FDCPA compliance.

Training is provided, with options for a 40-hour week and a flexible schedule in Eastern time. Benefits include medical, dental, vision, life and disability insurance, 401K, paid vacation and holidays.