Remote Collections Specialist - Bonuses & Benefits

ARS; Jacksonville (TX); Hybrid; USD 22,041 - 24,796; Full time

Job summary

ARS National Services Inc. is seeking a Remote Collections Account Representative to help consumers navigate financial difficulties with empathy and practical solutions. This full-time, 100% remote role requires residing in the greater Jacksonville area, with training starting soon.

You'll handle calls, analyze situations, negotiate plans, and stay compliant with FDCPA while recording details and collaborating with a supportive team for success.

Qualifications

• High school diploma or GED required.
• Strong communication skills — assertive, clear, and professional.
• Critical thinking + active listening = your superpowers.
• Comfort with basic math (percentages in calculations).
• Collections, sales, or call center experience is a plus.

Responsibilities

• Handle inbound/outbound calls with empathy and confidence.
• Analyze financial situations and offer tailored solutions.
• Negotiate payment plans, settlements, and full repayments.
• Stay sharp with quality and FDCPA compliance.
• Keep accurate records and collaborate with team leads.
• Engage with your team on camera during shifts.

Skills

Strong communication

Critical thinking

Active listening

Basic math

Call center experience

Education

High School Diploma

Job description

ARS National Services Inc. is seeking a Remote Collections Account Representative to help consumers navigate financial difficulties with empathy and practical solutions. This full-time, 100% remote role requires residing in the greater Jacksonville area, with training starting soon.

You'll handle calls, analyze situations, negotiate plans, and stay compliant with FDCPA while recording details and collaborating with a supportive team for success.