Remote Collections Expert – Negotiation & Results

LCS Financial Services Corporation; Guin (AL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based pay

Remote work from home

Job summary

Join LCS Financial Services Corporation as a Remote Collections Specialist, leveraging your negotiation and debt-collection expertise to drive results from home.

You will manage inbound and outbound calls, negotiate payment arrangements, and use skip-tracing to locate borrowers while ensuring regulatory compliance and professional customer interactions. This role suits a high-volume, performance-driven environment.

Qualifications

• 2+ years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Managing inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiating payment arrangements and settlement agreements based on borrowers' individual financial circumstances.
• Utilizing skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Managing assigned account portfolios and prioritizing collection activities to maximize recovery opportunities.
• Consistently working toward individual and departmental performance goals.
• Maintaining accurate and detailed account documentation.
• Delivering professional, respectful customer interactions while navigating difficult conversations.
• Ensuring compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.

Skills

2+ years debt collection

Negotiation skills

Verbal communication

Bilingual English/Spanish

Remote work familiarity

Education

High school diploma

Tools

Skip-tracing tools

Collection management systems

Job description

Join LCS Financial Services Corporation as a Remote Collections Specialist, leveraging your negotiation and debt-collection expertise to drive results from home.

You will manage inbound and outbound calls, negotiate payment arrangements, and use skip-tracing to locate borrowers while ensuring regulatory compliance and professional customer interactions. This role suits a high-volume, performance-driven environment.