Remote Collections Specialist - High-Impact Negotiator

LCS Financial Services Corporation; Guin (AL); Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based earning potential

Job summary

LCS Financial Services Corporation is seeking aRemote Collections Specialist to work from home, handling inbound and outbound calls to negotiate resolutions on delinquent accounts nationwide. You will use skip-tracing tools and collection systems to locate borrowers, assess financial situations, and structure payment arrangements while maintaining regulatory compliance and high professional standards.

Ideal candidates have at least 2 years in third-party collections, strong negotiation and

Qualifications

• Minimum 2 years of third-party debt collection experience.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Experience working in a high-volume collections environment.
• Familiarity with skip-tracing tools and collection management systems.
• Bilingual English/Spanish communication skills.
• Previous experience consistently meeting or exceeding collection goals.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlements based on borrowers' financial circumstances.
• Use skip-tracing tools to locate borrowers and assets.
• Prioritize and manage assigned portfolios to maximize recovery.
• Work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions during difficult conversations.
• Ensure compliance with federal, state, and local collection laws and company policies.

Skills

Negotiation

Verbal communication

Active listening

Telephone etiquette

Bilingual English/Spanish

Debt collection laws

High-volume collections

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking aRemote Collections Specialist to work from home, handling inbound and outbound calls to negotiate resolutions on delinquent accounts nationwide. You will use skip-tracing tools and collection systems to locate borrowers, assess financial situations, and structure payment arrangements while maintaining regulatory compliance and high professional standards.

Ideal candidates have at least 2 years in third-party collections, strong negotiation and