Remote Collections Specialist — Empower Members' Finances

CPM Federal Credit Union; North Charleston (SC); Remote; USD 26,000 - 36,000; Full time

Job summary

CPM Federal Credit Union is seeking a Collections Officer to work remotely from home. You will contact members, negotiate payment plans, and guide them toward financial stability while ensuring regulatory compliance.

The role requires flexibility to work evenings and weekends and supports a strong employee-focused culture. The position offers a minimum starting pay of $22.50 per hour, with scheduling across Monday–Thursday 8 am–5 pm and Friday 8 am–6 pm.

Qualifications

• Experience in collections within a financial institution.
• Knowledge of collection procedures, laws, and regulations.
• Understanding of Credit Union loan products, policies, and defaults.
• Familiarity with deposits, account ownership, and insurance.
• Basic understanding of U.S. Bankruptcy Code and Small Claims Court.

Responsibilities

• Contact members to discuss delinquent accounts and resolve debts.
• Discuss financial arrangements and inform customers of potential legal actions.
• Provide financial counseling for viable payment plans.
• Maintain compliance with laws while applying collection techniques.
• Utilize skip tracing to locate individuals with delinquent accounts.
• Assist in repossession decisions and post-judgment actions.
• Analyze delinquency reports and keep accurate collection records.
• Collaborate with team and other departments on collections strategies.

Skills

Collections experience

Communication skills

Interpersonal skills

Teamwork

Detail-oriented

Confidentiality

Education

High school diploma or equivalent

Job description

CPM Federal Credit Union is seeking a Collections Officer to work remotely from home. You will contact members, negotiate payment plans, and guide them toward financial stability while ensuring regulatory compliance.

The role requires flexibility to work evenings and weekends and supports a strong employee-focused culture. The position offers a minimum starting pay of $22.50 per hour, with scheduling across Monday–Thursday 8 am–5 pm and Friday 8 am–6 pm.