Remote Collections Specialist – Member Care & Negotiation

Connexus Credit Union; Minneapolis (MN); Híbrido; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off (20 days)

8 paid holidays

401K with match

Health insurance

Descripción de la vacante

Connexus Credit Union, a remote-first lender, seeks a Collections Associate to manage early delinquency, negotiate plans, and maintain accurate records. You will contact members by phone and email, assess circumstances, and work toward bringing accounts current with professionalism and empathy.

Remote role with focus on resolving delinquencies, multi-tasking, and delivering outstanding member service across channels.

Formación

• 1+ years of related experience in collections or customer service.
• Excellent verbal, written, listening and interpersonal communication skills.
• Ability to multi-task in a fast-paced, goal-oriented environment.
• Proficient computer skills across several system applications.

Responsabilidades

• Review and collect on delinquent loan accounts and negotiate payment arrangements.
• Contact members by phone, mail and electronic communications.
• Analyze member needs and determine reasons for delinquency.
• Maintain detailed written records of communications and actions taken.
• Monitor promises to pay and follow up on payment plans.
• Assist members with processing payments and deferments as allowed.

Conocimientos

Verbal communication

Written communication

Interpersonal skills

Negotiation

Multitasking

Descripción del empleo

Connexus Credit Union, a remote-first lender, seeks a Collections Associate to manage early delinquency, negotiate plans, and maintain accurate records. You will contact members by phone and email, assess circumstances, and work toward bringing accounts current with professionalism and empathy.

Remote role with focus on resolving delinquencies, multi-tasking, and delivering outstanding member service across channels.