Collections Advisor — Remote After Training

Broadview Federal Credit Union; United States; Hybride; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Remote work after training

Comprehensive benefits package

Paid time off and holidays

Career growth opportunities

Supportive team environment

Résumé du poste

Broadview FCU is seeking a Collections Representative to help members navigate financial challenges while protecting the credit union's health. The role involves managing delinquent accounts, coordinating with attorneys and agencies, and ensuring compliant processes with regulation and documentation standards.

The ideal candidate has strong communication, problem-solving, and empathy skills, with at least 2 years in collections or related fields.

Qualifications

• Associate degree preferred; equivalent combination of education and experience will be considered.
• Minimum of 2 years in collections, customer service, call center, banking, or related experience preferred.
• Strong communication and relationship-building skills.
• Ability to navigate challenging conversations with professionalism and empathy.
• Attention to detail and strong documentation skills.

Responsabilités

• Contacting members regarding delinquent accounts and working toward successful resolution.
• Managing consumer loan, credit card, negative share, and small commercial collection accounts.
• Maintaining accurate collection records and documentation.
• Applying state and federal regulations related to collections, bankruptcy, foreclosure, repossessions, and consumer protection.
• Partnering with attorneys, repossession vendors, and external collection agencies when appropriate.
• Making recommendations regarding repossessions, charge-offs, and collection strategies.
• Delivering exceptional member service while meeting performance and quality goals.
• Supporting department reporting and operational initiatives.

Connaissances

Communication

Negotiation

Empathy

Problem solving

Self-motivation

Time management

Formation

Associate degree (preferred)

Description du poste

Broadview FCU is seeking a Collections Representative to help members navigate financial challenges while protecting the credit union's health. The role involves managing delinquent accounts, coordinating with attorneys and agencies, and ensuring compliant processes with regulation and documentation standards.

The ideal candidate has strong communication, problem-solving, and empathy skills, with at least 2 years in collections or related fields.