Remote Collections Specialist – Banking

Mercantil Commerce Bank; Kansas City (MO); Hybrid; USD 24,796 - 28,240; Full time

Benefits offered by this job

Employer sponsored health insurance

401(k)

Paid vacation

Career development assistance

Job summary

A leading financial institution is seeking a Customer Service Representative for Collections to help customers understand their financial obligations while minimizing delinquencies. The ideal candidate will have strong communication skills and a background in customer service, with adaptability and attention to detail being crucial. This role is primarily remote with some in-person requirements, and offers a competitive pay range of $18.00 - $20.50 per hour.

Qualifications

• General understanding of collection management software.
• 1+ year customer service experience required.
• Collections experience preferred.

Responsibilities

• Collect on low-risk accounts to minimize delinquency.
• Assist consumers with repayment options.
• Handle calls for current and past due accounts.

Skills

Excellent customer service skills

Ability to maintain confidentiality

Strong attention to detail

Written and verbal communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading financial institution is seeking a Customer Service Representative for Collections to help customers understand their financial obligations while minimizing delinquencies. The ideal candidate will have strong communication skills and a background in customer service, with adaptability and attention to detail being crucial. This role is primarily remote with some in-person requirements, and offers a competitive pay range of $18.00 - $20.50 per hour.