Collections Officer

CPM Federal Credit Union; North Charleston (SC); Remote; USD 26,000 - 36,000; Full time

Job summary

CPM Federal Credit Union is seeking a Collections Officer to work remotely from home. You will contact members, negotiate payment plans, and guide them toward financial stability while ensuring regulatory compliance.

The role requires flexibility to work evenings and weekends and supports a strong employee-focused culture. The position offers a minimum starting pay of $22.50 per hour, with scheduling across Monday–Thursday 8 am–5 pm and Friday 8 am–6 pm.

Qualifications

• Experience in collections within a financial institution.
• Knowledge of collection procedures, laws, and regulations.
• Understanding of Credit Union loan products, policies, and defaults.
• Familiarity with deposits, account ownership, and insurance.
• Basic understanding of U.S. Bankruptcy Code and Small Claims Court.

Responsibilities

• Contact members to discuss delinquent accounts and resolve debts.
• Discuss financial arrangements and inform customers of potential legal actions.
• Provide financial counseling for viable payment plans.
• Maintain compliance with laws while applying collection techniques.
• Utilize skip tracing to locate individuals with delinquent accounts.
• Assist in repossession decisions and post-judgment actions.
• Analyze delinquency reports and keep accurate collection records.
• Collaborate with team and other departments on collections strategies.

Skills

Collections experience

Communication skills

Interpersonal skills

Teamwork

Detail-oriented

Confidentiality

Education

High school diploma or equivalent

Job description

Collections Officer (Remote)

Are you an experienced collections professional or someone with a background in banking? Join CPM Federal Credit Union team as a Collections Officer and work from the comfort of your own home. In this exciting role, you'll have the opportunity to utilize your expertise to contact members, employ empathy, and provide assistance in resolving outstanding debts during challenging financial times. By exceeding member expectations and ensuring compliance with laws and regulations, you can make a meaningful difference while offering hope for a brighter future.

The minimum starting pay for this role is $22.50 per hour. At CPM Federal Credit Union, we consider experience, skills, and internal equity when determining final compensation.

Candidates must be available Monday - Thursday 8 am - 5 pm, and Fridays 8 am - 6 pm.

This position is eligible for work by a remote employee out of the following states: AL, FL, GA, KS, MI, NC, OK, SC, TN, TX, or VA.

Position Highlights:

Member-Focused Role:

Deliver exceptional and efficient service to members, meeting their financial needs with a personal touch.

Make A Difference:

Empower members during difficult financial times, helping them regain stability and find hope for the future.

Employee-centric:

CPM Federal Credit Union has been named a "Best Place to Work" for 2026!

Growth Opportunities:

Our Career Progression Program puts you in control of your success and career!

CPM Perks:

Enjoy employee discounts, 401(k) match, educational assistance, ongoing professional development, and wellness programs.

What You'll Do:

• Utilize your collections experience to contact members, find suitable resolutions for delinquent accounts, and implement necessary actions.
• Discuss financial arrangements, inform members of potential legal actions, and provide financial counseling for viable payment plans.
• Maintain legal compliance while employing collection techniques like due date extensions, consolidations, and repossessions.
• Utilize skip tracing to locate individuals associated with delinquent accounts.
• Recommend accounts for repossession and foreclosure, ensuring timely collateral recovery.
• Prepare necessary documentation for small claims court complaints and post judgment actions.
• Analyze delinquency reports and maintain accurate collection records.
• Collaborate with team members and other departments for effective collections strategies.

What You'll Bring:

• Previous collections experience in a financial institution is beneficial.
• Knowledge of collection procedures, laws, and regulations.
• Understanding of Credit Union loan products, policies, and default clauses.
• Familiarity with deposits, account ownership, and insurance.
• Basic understanding of U.S. Bankruptcy Code and Small Claims Court system.
• Strong communication and interpersonal skills for professional relationships.
• Teamwork and collaboration abilities.
• Detail-oriented approach for accurate documentation and record-keeping.
• Confidentiality and integrity in handling sensitive information.
• Must be flexible to work evenings and weekends as per department needs. High school diploma or equivalent

Join our team and be a part of a credit union dedicated to empowering our members and building stronger financial futures!

About CPM Federal Credit Union

CPM Federal Credit Union was founded in 1955. Since then, CPM has worked hard to help our members improve their financial well-being. We have offices throughout South Carolina, with our headquarters in North Charleston. Be part of our team of talented professionals and contribute to our mission of empowering our members and our community with opportunities for a brighter financial future.

AFFIRMATIVE ACTION/EEO STATEMENT

CPM Federal Credit Union is an Equal Opportunity Employer who recruits, and hires qualified all applicants without regard to race, color, religion, sex, pregnancy, childbirth, and related medical condition (including, but not limited to lactation), sexual orientation, national origin, age, disability, gender identity, protected veteran status or any other protected characteristic.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.