Remote Collections Specialist I – Financial Wellness

GECU Federal Credit Union; El Paso (TX); Remote; USD 25,000 - 41,000; Full time

Job summary

GECU Federal Credit Union in El Paso, TX is seeking a delinquent loan collector. The role emphasizes evaluating member situations, contacting members to arrange payment solutions, and applying appropriate remedies to bring accounts current.

The position requires strong communication, sound judgment, and ability to work under pressure, with compliance to regulatory requirements. A high school diploma and at least three years of collection experience are required. Remote work option available.

Qualifications

• High School diploma or equivalent required.
• Minimum three years of collection experience or related duties.
• Strong communication and conflict-resolution abilities.
• Ability to work remotely with home-office setup.

Responsibilities

• Analyze delinquent loans and determine best collection approach.
• Contact members to arrange payment solutions and bring accounts current.
• Maintain assigned queue and respond to inquiries regarding delinquency.
• Provide financial counseling to help limit credit union losses.
• Ensure compliance with BSA/AML/MIP/OFAC and internal policies.

Skills

Good oral and written communication

Good judgment

Patience with members

Team player

Under pressure performance

Education

High School diploma or equivalent

Tools

Collection software

Job description

GECU Federal Credit Union in El Paso, TX is seeking a delinquent loan collector. The role emphasizes evaluating member situations, contacting members to arrange payment solutions, and applying appropriate remedies to bring accounts current.

The position requires strong communication, sound judgment, and ability to work under pressure, with compliance to regulatory requirements. A high school diploma and at least three years of collection experience are required. Remote work option available.