Remote Collections Specialist – Account Resolution

State Collection Service Inc; Phoenix (AZ); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

HRA / HSA options

401(k) with employer match

Paid time off

Wellness programs / gym reimbursement

Company equipment & support

Job summary

State Collection Service Inc is seeking Remote Collection Specialists to help individuals resolve medical and non‑medical accounts via inbound and outbound calls. You will explain balances, offer payment options, and negotiate arrangements to reach resolutions.

This remote-first role requires strict compliance with FDCPA, FCRA, and HIPAA, and a private home workspace. You will collaborate with teammates while contributing to accurate documentation and performance goals.

Qualifications

• At least 1 year in collections, call center, or customer service.
• Strong communication, negotiation, and problem‑solving skills.
• Ability to enter and maintain information across multiple computer systems.

Responsibilities

• Handle inbound and outbound calls to help resolve medical and non‑medical accounts.
• Explain account balances, payment options, and resolution opportunities clearly.
• Use negotiation to establish payment arrangements and achieve resolutions.
• Research account information and respond to questions promptly and professionally.
• Maintain accurate account documentation in company and client systems.
• Follow FDCPA, FCRA, HIPAA, and other collection laws.

Skills

Collections experience

Communication skills

Negotiation

Problem solving

Multi-system data entry

Independence with teamwork

Evening/Saturday availability

Bilingual (a plus)

Job description

State Collection Service Inc is seeking Remote Collection Specialists to help individuals resolve medical and non‑medical accounts via inbound and outbound calls. You will explain balances, offer payment options, and negotiate arrangements to reach resolutions.

This remote-first role requires strict compliance with FDCPA, FCRA, and HIPAA, and a private home workspace. You will collaborate with teammates while contributing to accurate documentation and performance goals.