Remote Medical Collections Specialist

Hollis Cobb; United States; Remote; USD 38,000 - 48,000; Full time

Job summary

Hollis Cobb is seeking a remote 1st party collections specialist to handle inbound and outbound calls, negotiating payment arrangements on past-due medical accounts. You will adhere to HIPAA, FDCPA, and client policies while maintaining accuracy in patient records and performing under production standards.

The role requires strong organization, communications skills, and the ability to manage high call volumes in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2 years of relevant experience in customer service, sales, or 1st party collections preferred.
• 1 year of call center, negotiating and collecting payments experience with automated dialer and medical record systems.

Responsibilities

• Handle inbound and outbound calls to negotiate pay arrangements on early out accounts.
• Persuade patients to pay past-due medical debts professionally.
• Update customer records with call details and disposition in our system.

Skills

Organization skills

Communication

HIPAA/FDCPA compliance

MS Word & Excel

Negotiation

Typing 25 wpm

Call center experience

Education

High school diploma or equivalent

Tools

Epic

Automated dialer

Medical records systems

Job description

Hollis Cobb is seeking a remote 1st party collections specialist to handle inbound and outbound calls, negotiating payment arrangements on past-due medical accounts. You will adhere to HIPAA, FDCPA, and client policies while maintaining accuracy in patient records and performing under production standards.

The role requires strong organization, communications skills, and the ability to manage high call volumes in a fast-paced environment.