Remote Client Experience & Collections Specialist

New Frontier; Phoenix (AZ); Hybrid; MXN 201,000 - 223,000; Full time

Job summary

New Frontier is seeking a Customer Service Representative on a remote basis to manage overdue client accounts with a client-centered approach. You will handle outbound collections, process payments, and maintain precise client records while upholding professionalism and accountability.

The role emphasizes strong communication, attention to detail, and the ability to balance collections with quality client service. A reliable home office setup is required for this contracted remote position.

Qualifications

• Excellent customer service and professional communication.
• Able to handle sensitive financial conversations politely and effectively.
• Strong attention to detail and accurate documentation on same day.
• Ability to manage priorities, meet daily deadlines, and work independently or with a team.

Responsibilities

• Make outbound calls to overdue clients and document outcomes the same day.
• Process payments and log them in Filevine and Invoiced.
• Maintain real-time overdue client list and track contacts, payments, and promises to pay.
• Provide inbound support, triage calls, and route when out of scope.
• Negotiate debt recovery amounts and support timely payment collection.
• Report collection activity daily and contribute to debt-recovery strategies.

Skills

Customer service

Communication

Interpersonal skills

Time management

Tools

Invoiced

Filevine

Job description

New Frontier is seeking a Customer Service Representative on a remote basis to manage overdue client accounts with a client-centered approach. You will handle outbound collections, process payments, and maintain precise client records while upholding professionalism and accountability.

The role emphasizes strong communication, attention to detail, and the ability to balance collections with quality client service. A reliable home office setup is required for this contracted remote position.