Remote Medical Collections Specialist

Apria Healthcare LLC; Pennsylvania; Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) Plan

Paid time off

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a remote-based Collections Representative to follow up with insurance companies on unpaid claims and coordinate with patients for timely payments. The role emphasizes diligent documentation, adherence to FDCPA, and accurate updates to billing systems.

The candidate will review unpaid/underpaid claims, resubmit or appeal as needed, and liaise with external agencies when appropriate. A high school diploma and at least one year of related experience are required.

Qualifications

• Education and/or Experience High school diploma is required. One year of related experience is required.
• Proficiency in English reading/writing/verbal communication.
• Basic computer skills in Word and Excel.

Responsibilities

• Research overdue accounts and follow up by mail/phone with insurance carriers or customers on delinquent payments.
• Review unpaid and underpaid claims.
• Resubmit or appeal as necessary.
• Verify payment information adjustments to supervisor.
• Coordinate collection activities for delinquent accounts for external agencies or attorneys.
• Comply with the FDCPA.
• Respond to customer inquiries regarding account status.
• Document thoroughly and resolve discrepancies.
• Enter collection activity into billing system accurately.
• Flag recurring issues to supervisor.
• Pursue patient payments when insurance defaults per policy.
• Report to work punctually with reliable attendance.
• Perform other duties as required.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Word/Excel basics

English skills

Mathematical Skills

Education

High school diploma

Tools

Job description

Accendra Health is seeking a remote-based Collections Representative to follow up with insurance companies on unpaid claims and coordinate with patients for timely payments. The role emphasizes diligent documentation, adherence to FDCPA, and accurate updates to billing systems.

The candidate will review unpaid/underpaid claims, resubmit or appeal as needed, and liaise with external agencies when appropriate. A high school diploma and at least one year of related experience are required.