Remote Collections Specialist - 3rd Party, Commission Eligible

LCS Financial Services Corporation; Bismarck (ND); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Remote work

Commission

Weekdays

Healthcare benefits

Life insurance

401k

Paid holidays

DTO program

Team environment

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide remote team. You will manage inbound and outbound calls, negotiate settlements, and document activity with strict compliance, all from a home office.

Ideal candidates have 2+ years of third-party debt collection, strong negotiation and communication skills, and the ability to work independently while meeting performance goals. Remote work in approved states is required.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.
• High school diploma or equivalent.
• Ability to maintain a professional, distraction-minimized remote workspace suitable for confidential customer conversations.
• Reliable internet connectivity sufficient to perform job responsibilities.
• Ability to remain available, responsive, and productive throughout scheduled working hours.
• Must reside and work in an LCS-approved state.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Debt collection

Negotiation

Active listening

Telephone etiquette

Organization

Education

High School Diploma

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists to join a nationwide remote team. You will manage inbound and outbound calls, negotiate settlements, and document activity with strict compliance, all from a home office.

Ideal candidates have 2+ years of third-party debt collection, strong negotiation and communication skills, and the ability to work independently while meeting performance goals. Remote work in approved states is required.