Remote 3rd-Party Collections Specialist — Commission Eligible

LCS Financial Services Corporation; Charleston (WV); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

100% Remote Position

Commission

Monday-Friday Schedule

Medical, Dental & Vision Insurance

Life Insurance & Disability Coverage

401k Retirement Plan

Paid Holidays

Discretionary Time Off (DTO)

Team-Oriented Environment

Job summary

LCS Financial Services Corporation is seeking experienced Collections Specialists to work from home in a nationwide remote team. You'll handle inbound/outbound calls, negotiate settlements, use skip-tracing tools, and maintain compliant, professional interactions.

The role requires at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently from a distraction-free remote workspace.

Qualifications

• Minimum of 2 years of third-party debt collection experience.
• Strong negotiation, persuasion, and conflict-resolution skills.
• Proven ability to manage collection accounts and negotiate successful payment arrangements.
• Excellent verbal communication, active listening, and telephone etiquette.
• Strong organizational skills and attention to detail.
• Ability to work independently while contributing to team goals.
• Professionalism, reliability, accountability, and a positive attitude.
• Working knowledge of applicable debt collection laws and regulations.

Responsibilities

• Manage inbound and outbound collection calls to negotiate resolutions on delinquent accounts.
• Negotiate payment arrangements and settlement agreements based on borrowers' financial circumstances.
• Utilize skip-tracing tools and investigative techniques to locate borrowers and relevant assets.
• Manage assigned account portfolios and prioritize collection activities to maximize recovery opportunities.
• Consistently work toward individual and departmental performance goals.
• Maintain accurate and detailed account documentation.
• Deliver professional, respectful customer interactions while navigating difficult conversations.
• Ensure compliance with applicable federal, state, and local collection laws, company policies, and regulatory requirements.
• Maintain consistent communication with management and team members while working remotely.

Skills

Negotiation

Persuasion

Conflict-resolution

Verbal communication

Active listening

Telephone etiquette

Organizational skills

Compliance knowledge

Reliability

Professionalism

Education

High school diploma or equivalent

Tools

Skip-tracing tools

Collection management systems

Job description

LCS Financial Services Corporation is seeking experienced Collections Specialists to work from home in a nationwide remote team. You'll handle inbound/outbound calls, negotiate settlements, use skip-tracing tools, and maintain compliant, professional interactions.

The role requires at least 2 years in third-party debt collection, strong negotiation and communication skills, and the ability to work independently from a distraction-free remote workspace.