Remote Account Resolution & Collections Specialist

American Coradius International LLC; Buffalo (NY); Remote; USD 23,000 - 25,000; Full time

Benefits offered by this job

401K with employer match

Paid holidays

Paid vacation time

Medical, dental, vision insurance

Job summary

American Coradius International LLC is a long-standing financial services company seeking an Account Resolution Specialist for a remote role. You will handle high-volume calls to collect payments, document activities, and negotiate settlements, while ensuring compliance with laws and policies.

Requires 2+ years in collections or customer service, strong communication, and proficiency with Zoom, Word, and Excel. Residency in NY or TX is required with occasional travel to an office.

Qualifications

• 2+ years in call center or customer service experience
• Strong knowledge of federal, state, and local laws for collections
• Excellent verbal and written communication skills in English
• Professional phone demeanor and proper grammar
• Must have smartphone for remote work access

Responsibilities

• Receive and make a high volume of calls to encourage payments and resolve past-due balances
• Document all account activity and changes accurately
• Use skip tracing to locate customers and arrange payment
• Review accounts daily and escalate as needed with manager approval
• Ensure compliance with company policies and applicable laws

Skills

Collections experience

Communication skills

Multitasking

Problem solving

Attendance & reliability

Education

High School Diploma

Tools

Zoom

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Account Resolution Specialist/ Collections

Paypal Precharge Collector Full Time Texas, Buffalo, NY, US

30+ days ago Requisition ID: 1062

Salary Range: $17.00 To $18.00 Hourly

ACCOUNT RESOLUTION/COLLECTIONS SPECIALIST

Welcome to ACI – Your Employer of Choice Since 1989!

American Coradius International LLC (ACI) is a long-standing, full-service financial services company looking to add energetic, motivated, and initiative-taking Account Resolution Specialists to our team.

We work with some of the nation’s largest banking clients as an extension of their call center teams. We assist customers who have fallen into delinquent status by helping them understand their accounts and work toward resolving their outstanding financial obligations.

REMOTE WORK REQUIREMENTS:

This is a remote position; however, candidates must reside in New York or Texasand be within reasonable travel distance of one of our office locations. Occasional travel to the office may be required based on business needs.

Office Locations:

• 8000 I-10 Frontage Road, San Antonio, TX 78230

MUST work on camera In this remote environment

KEY ROLE REQUIREMENTS:

• Collections Experience: Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
• Communication: Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with customers over the phone.
• Multitasking: Ability to navigate and utilize multiple computer systems simultaneously while working with dual monitors.
• Problem Solving: Strong critical-thinking and problem-solving skills, with the ability to resolve issues efficiently in a fast-paced environment.
• Attendance & Reliability: Maintain reliable and consistent attendance, arrive punctually for all scheduled shifts, and comply with established attendance and call-off procedures.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.
• ALL employees are required to be on camera while working from a remote environment.
• Other duties as required

BENEFITS:

We offer competitive pay and a comprehensive benefits package:

• Competitive wage with unlimited financial growth through monthly bonuses
• A professional and stable employer dedicated to your success
• Growth opportunities—we are always looking for future leaders
• Comprehensive benefits package, including various medical plans, dental, vision, life, accident, and disability insurance options
• Generous paid vacation time, paid personal/sick time
• 401K with employer match
• Paid holidays

QUALIFICATIONS:

• High School Diploma required
• At least2 years call center/ customer service experience required.
• Proven ability to multi-task and work in a demanding environment
• Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections
• Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar
• Active listening skills and an ability to influence others
• Proficient computer skills using Zoom, Microsoft Word and Excel
• Ability to embrace a team environment and a culture of continuous improvement
• MUST have a smart phone with the ability to download applications for remote work purposes.

PHSYICAL/MENTAL REQUIREMENTS:

• Sedentary position requires sitting 80% of the time
• ALL employees are required to be on camera while working from a remote environment.
• Dual hand dexterity / repetitive use of hands 80% of the time (typing on computer and dialing phone)
• Ability to speak proper English grammar and use proper telephone etiquette
• Ability to hear; Typical noise level for work environment (moderate noise)
• Simple/light grasping required of both hands 80% of the time
• Close vision required (clear vision on 15 inch or larger computer monitors)

SCHEDULING REQURIEMENTS (PLEASE READ BEFORE APPLYING):

Third Party Hours of Operation

(Open 2 Fridays monthly from 8:00AM EST/7:00AM CST – 6:00PM EST/ 5:00PM CST)

ALL EMPLOYEES MUST WORK THE FOLLOWING:

• 1 NIGHT shifts per WEEK until 8:00PM EST/ 7:00PM CST (Mon or Tues)
• 1 NIGHT shifts per WEEK 6:00PM EST/ 5:00PM CST (Weds or Thurs)
• 1 FRIDAY NIGHT shifts per MONTH until 5:00PM EST/ 4:00 PM CST
• 1 FRIDAY NIGHT shifts per MONTH until 6:00PM EST/ 5:00PM CST

Employees must work a minimum of 4 hours per shift, cannot work more than 10 hours per shift and must work a minimum of 5 days per week (Monday-Friday). Employees cannot schedule a split shift.

Disclaimer:

The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time to time, and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.

ACI is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $17.00- $18.00 hourly. The actual pay offered to a successful candidate will consider a wide range of factors, including but not limited to knowledge, skills, experience, and other variable factors.