Remote Collections Leader & KPI Coach

LIVE OAK FINANCIAL INC; City of Albany (NY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid training

Remote leadership

Advancement opportunities

Job summary

Live Oak Financial, Inc. is seeking a Remote Collections Supervisor to lead a team of collectors in a KPI-driven environment. This is a hands-on leadership role in a fully remote setting.

The ideal candidate has 2+ years in collections supervision, deep knowledge of FDCPA and related regulations, and a track record of coaching for performance. You will partner with QA and Compliance and manage schedules. This full-time position offers competitive pay, paid training, and opportunities for

Qualifications

• 2+ years as a Collections Supervisor, Team Lead, or Call Center Supervisor.
• Hands-on debt collector experience (consumer and/or commercial).
• Strong knowledge of FDCPA, Reg F, TCPA, and call compliance.
• Experience supervising remote or call center collections teams.
• Proven ability to coach collectors to measurable performance improvement.
• Experience managing dialer-based, high-volume collections environments.
• Leadership, communication, and accountability skills.
• Comfortable working independently in a remote supervisory role.

Responsibilities

• Supervise and lead a team of debt collectors / collections specialists.
• Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money).
• Conduct daily huddles, call coaching, and one-on-one performance reviews.
• Enforce FDCPA, Regulation F, TCPA, and internal compliance standards.
• Review call quality, account notes, and collector activity.
• Partner with QA, Compliance, and Management to address issues and improvements.
• Assist with onboarding, training, and ramping of new collectors.
• Manage attendance, schedules, and productivity in a remote environment.
• Escalate disputes, complaints, and sensitive accounts per procedure.
• Maintain accurate reporting and documentation within collections systems.

Skills

Leadership

Coaching

Remote supervision

Communication

Accountability

Compliance knowledge

Job description

Live Oak Financial, Inc. is seeking a Remote Collections Supervisor to lead a team of collectors in a KPI-driven environment. This is a hands-on leadership role in a fully remote setting.

The ideal candidate has 2+ years in collections supervision, deep knowledge of FDCPA and related regulations, and a track record of coaching for performance. You will partner with QA and Compliance and manage schedules. This full-time position offers competitive pay, paid training, and opportunities for