Remote Loan Collections Specialist | KPI-Driven

Credit9; Irvine (CA); Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Ongoing training and development

401(k) match

Paid Time Off

Flexible Spending/HSA

Employee Assistance Program (EAP)

Job summary

A financial services company is seeking a Loan Servicing Collections Specialist. In this remote role, you will assist in servicing past-due accounts and create payment plans with clients. You will be required to maintain open communication, meeting KPI goals, and handle escalated customer issues professionally. Candidates should have over 3 years of relevant experience, outstanding communication skills, and knowledge of call center technology. Competitive pay and benefits are offered.

Qualifications

• 3+ years of Loan Servicing experience, preferably in collections.
• Understanding of call center technology and collections metrics.
• Professional presentation and demeanor.

Responsibilities

• Assist in servicing past-due accounts.
• Maintain communications via calls, emails, SMS, and chats.
• Ensure adherence to Loan Servicing guidelines.

Skills

Loan Servicing experience

Call Center experience

Verbal communication skills

Written communication skills

Multi-tasking skills

Adaptability

Education

High School diploma or equivalent

Bachelor’s degree

Tools

Microsoft Office

Google Suite

Job description

A financial services company is seeking a Loan Servicing Collections Specialist. In this remote role, you will assist in servicing past-due accounts and create payment plans with clients. You will be required to maintain open communication, meeting KPI goals, and handle escalated customer issues professionally. Candidates should have over 3 years of relevant experience, outstanding communication skills, and knowledge of call center technology. Competitive pay and benefits are offered.