Remote Collections Advisor & Offshore Liaison

Cardinal Health; Olympia (WA); Remote; USD 69,000 - 98,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k savings plan

Health savings account (HSA)

Paid time off plan

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health is seeking a skilled Collections professional for a remote, nationwide role that supports offshore collection activities and ensures timely payments. The position requires a Bachelor’s degree or equivalent, 3–5 years in collections/finance/customer service, and proficiency with Microsoft Office.

SAP/Business Objects experience is a plus. Anticipated salary range is $68,500–$97,700, with comprehensive benefits and opportunities to contribute to process improvements within a large

Qualifications

• Bachelor's degree in related field or equivalent work experience.
• 3-5 years business experience including collections, finance or customer service, preferred.
• Experience using Microsoft Office Suite, including Excel, Word, and PowerPoint
• SAP and Business Objects experience, preferred.

Responsibilities

• Interact regularly with offshore teams to support collection activities by ensuring customers have the necessary information to expedite payments to Cardinal Health.
• Respond to inbound requests from offshore teams in a timely and professional manner.
• Respond to concerns raised by Cardinal stakeholders in a timely and professional manner.
• Initiate, execute, and track appropriate escalation procedures.
• Identify issues and determine root causes in collaboration with internal and external stakeholders when offshore operations do not meet Cardinal Health business expectations or requirements.
• Monitor the progress of offshore-implemented solutions to ensure root causes are resolved.
• Conduct regular quality performance audits of the offshore team, including monitoring calls, evaluating performance, and communicating quality issues to offshore leads.
• Prepare training materials and conduct training sessions as needed.
• Assist with onboarding and system access for offshore team members.

Skills

Microsoft Office Suite

Excel

Word

PowerPoint

SAP

Business Objects

Education

Bachelor's degree or equivalent

Tools

SAP

Business Objects

Job description

Cardinal Health is seeking a skilled Collections professional for a remote, nationwide role that supports offshore collection activities and ensures timely payments. The position requires a Bachelor’s degree or equivalent, 3–5 years in collections/finance/customer service, and proficiency with Microsoft Office.

SAP/Business Objects experience is a plus. Anticipated salary range is $68,500–$97,700, with comprehensive benefits and opportunities to contribute to process improvements within a large