Remote Cognigy IVR Engineer for NICE CXone Integrations

Cognizant; Cheyenne (WY); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Disability insurance - Long/Short term

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an IVR Engineer to join our AI/IVR build team and design, build, and deploy call-flow automation within the Cognigy platform. You will implement OTP/MFA authentication and integrate with NICE CXone and CRM data for contextual caller experiences.

The role collaborates with lead developers, a conversational designer, and integration specialists, focusing on testing, governance, and scalable microservices-based architecture. Remote in USA with incentive opportunities.

Qualifications

• Experience developing IVR/conversational flows on Cognigy or comparable platforms
• Working knowledge of GraphQL and REST API integration patterns
• Experience in developing Complex self-services in IVR/IVA
• Experience with authentication flows (OTP/MFA) in a telephony or conversational context
• Familiarity with NICE CXone and CRM data integration for real-time caller context
• Understanding of microservices architecture principles
• Experience with automation testing frameworks for conversational/IVR flows
• Ability to work within enterprise governance frameworks (access management, architecture review processes)

Responsibilities

• Build and configure IVR call flows within Cognigy, including MVP call flows and OTP authentication
• Translate caller journey designs into functioning conversational flows
• Implement and configure OTP/MFA within call flow logic
• Integrate call flows with CRM data systems for personalized caller experiences
• Support integration with NICE in coordination with the technical consultant and designer
• Participate in automation testing of call flows before release
• Collaborate with lead developers on microservices-based architecture and GraphQL implementations
• Support Data Lake integration for reporting and analytics
• Work within Cognigy environment governance and ARB processes
• Contribute to reporting requirements as needed

Skills

IVR development

Cognigy

GraphQL

REST API

OTP MFA

CRM integration

NICE CXone

Tools

Cognigy

GraphQL

REST API

Job description

Cognizant is seeking an IVR Engineer to join our AI/IVR build team and design, build, and deploy call-flow automation within the Cognigy platform. You will implement OTP/MFA authentication and integrate with NICE CXone and CRM data for contextual caller experiences.

The role collaborates with lead developers, a conversational designer, and integration specialists, focusing on testing, governance, and scalable microservices-based architecture. Remote in USA with incentive opportunities.