Cognigy & CXone IVR Engineer - Remote

Cognizant; Santa Fe (NM); Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Employee stock purchase plan

Disability insurance

Job summary

Cognizant is seeking an IVR Developer to join our conversational AI/IVR build team, focusing on Nice CXone integrations and Cognigy-based call flow automation. Remote in the USA, you will design, build, and deploy self-service journeys and secure OTP/MFA authentication within telephony contexts.

You'll collaborate with lead developers, a conversational designer, and integration specialists to ensure data-driven, scalable IVR solutions and robust testing before releases.

Qualifications

• Experience developing IVR/conversational flows on Cognigy or comparable platforms
• Working knowledge of GraphQL and REST API integration patterns
• Experience in developing Complex self-services in IVR/IVA
• Experience with authentication flows (OTP/MFA) in telephony or conversational contexts
• Familiarity with NICE CXone and CRM data integration for real-time context
• Understanding of microservices architecture principles
• Experience with automation testing frameworks for conversational/IVR flows
• Ability to work within enterprise governance frameworks (access management, architecture review processes)

Responsibilities

• Build and configure IVR call flows within Cognigy, including MVP flows and OTP authentication
• Translate caller journey designs into functioning conversational flows
• Implement and configure OTP/MFA within call flow logic
• Integrate call flows with CRM data systems for personalized experiences
• Support integration with NICE CXone with the technical team
• Participate in automation testing of call flows before release
• Collaborate on microservices-based architecture and GraphQL/CCN implementations
• Support Data Lake integration for reporting and analytics
• Work within Cognigy governance, ARB processes and access controls
• Contribute to reporting requirements as needed

Skills

IVR development

GraphQL integration

REST API integration

OTP/MFA authentication

Cognigy platform

NICE CXone integration

Automation testing

Microservices concepts

Tools

Cognigy

GraphQL

REST API

NICE CXone

Job description

Cognizant is seeking an IVR Developer to join our conversational AI/IVR build team, focusing on Nice CXone integrations and Cognigy-based call flow automation. Remote in the USA, you will design, build, and deploy self-service journeys and secure OTP/MFA authentication within telephony contexts.

You'll collaborate with lead developers, a conversational designer, and integration specialists to ensure data-driven, scalable IVR solutions and robust testing before releases.