CoE Data Center Field Operations Manager — Remote US

ABB; Iowa; Remote; USD 119,000 - 190,000; Full time

Job summary

ABB is seeking a leader to manage day-to-day Data Center Services Center of Excellence operations in the United States. The role reports to the Director and focuses on delivering high-quality field service execution and continuous improvement across the Data Center segment.

You will oversee the Surge Team, drive operational excellence, ensure safety and compliance, and collaborate with ABB teams to optimize staffing and project execution. Remote within the U.S.

Qualifications

• Bachelor's Degree in Engineering or Business or commensurate experience.
• Knowledge of Data Center Start-up and Commissioning strategies and field service personnel development.
• Proficiency with MS Project, Google Workspace, SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore).
• Ability to interpret engineering drawings and technical specifications.
• Technical understanding of power delivery equipment such as transformers, switchgear, and relays.
• Commitment to safety, environment, and ABB Way requirements.

Responsibilities

• Improve service availability, quality, and customer experience across field service operations.
• Develop, implement, and review field service strategy aligned with global objectives.
• Drive first-time-right execution and KPI-based performance management.
• Lead Surge Team onboarding, training, compliance, and timesheet validation.
• Provide leadership and development for Field Service Engineers/Technicians.
• Collaborate across ABB teams to assign personnel and support project execution.

Skills

Leadership

Strategic thinking

Customer focus

Cross-functional collaboration

Travel up to 50%

Education

Bachelor's degree in Engineering or Business

Tools

MS Project

Google Workspace

SAP

BIM

Compass

CxAlloy

Procore

Job description

ABB is seeking a leader to manage day-to-day Data Center Services Center of Excellence operations in the United States. The role reports to the Director and focuses on delivering high-quality field service execution and continuous improvement across the Data Center segment.

You will oversee the Surge Team, drive operational excellence, ensure safety and compliance, and collaborate with ABB teams to optimize staffing and project execution. Remote within the U.S.