Remote Cloud Tech Writer & Support Engineer

ZP Group; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health, Vision, Dental

Fully remote work environment

PTO & holidays

Job summary

Piper Companies is seeking a Technical Writer & Customer Support Engineer to join a growing client in cloud technology and government compliance in the United States. This fully remote role combines technical writing with customer-facing support and requires a solid understanding of AWS cloud environments, SaaS platforms, and compliance-driven technologies.

You will create and maintain user guides and knowledge bases, respond to customer inquiries, collaborate with engineering and product

Qualifications

• 3+ years of technical writing in software/cloud environments.
• Hands-on knowledge of AWS services and cloud concepts.
• Experience with Jira, Confluence, and GitHub for documentation management.
• Experience supporting customers via tickets, chat, or similar channels.
• Experience with FedRAMP or regulated tech preferred.

Responsibilities

• Create, maintain, and enhance technical documentation including user guides and knowledge base articles.
• Respond to customer inquiries and support requests via messaging platforms, troubleshooting issues and delivering timely resolutions.
• Collaborate with engineering, product, and operations teams to translate complex concepts into clear content.
• Manage documentation repositories using Confluence, GitHub, and Jira with version control and accuracy.
• Document workflows, configurations, and best practices related to AWS environments and compliance requirements.

Skills

Technical writing

AWS cloud

Customer support

Cross-functional collaboration

Tools

Jira

Confluence

GitHub

Job description

Piper Companies is seeking a Technical Writer & Customer Support Engineer to join a growing client in cloud technology and government compliance in the United States. This fully remote role combines technical writing with customer-facing support and requires a solid understanding of AWS cloud environments, SaaS platforms, and compliance-driven technologies.

You will create and maintain user guides and knowledge bases, respond to customer inquiries, collaborate with engineering and product