Remote Cloud Documentation & Support Engineer

Zachary Piper Solutions; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits

Fully remote work

Paid holiday and PTO

Job summary

Piper Companies seeks a Technical Writer & Customer Support Engineer to join a growing cloud technology and government compliance team in the United States. This fully remote role combines strong technical documentation with customer-facing support, focusing on AWS cloud environments, SaaS platforms, and compliance-driven technologies.

You will create and maintain user guides and knowledge base articles, respond to customer inquiries, collaborate with engineering, product, and operations, and

Qualifications

• 3+ years of technical writing experience within software, cloud, or technology-driven environments.
• Hands-on knowledge of AWS services and cloud infrastructure concepts.
• Experience utilizing Jira, Confluence, and GitHub for documentation management and cross-functional collaboration.
• Background supporting customers through ticketing systems, chat platforms, or technical messaging channels.
• Experience with cloud offerings, SaaS products, FedRAMP environments, or regulated technology solutions is highly preferred.

Responsibilities

• Create, maintain, and enhance technical documentation including user guides, knowledge base articles, implementation documentation, and support resources.
• Respond to customer inquiries and technical support requests through messaging platforms, troubleshooting issues and providing timely resolutions.
• Collaborate with engineering, product, and operations teams to translate complex technical concepts into clear, user-friendly content.
• Manage and organize documentation repositories using Confluence, GitHub, and Jira while ensuring content accuracy and version control.
• Support cloud-based product offerings by documenting workflows, configurations, and best practices related to AWS environments and compliance requirements.

Skills

Technical writing

AWS knowledge

Customer support

Documentation tooling

FedRAMP experience

Tools

Jira

Confluence

GitHub

Job description

Piper Companies seeks a Technical Writer & Customer Support Engineer to join a growing cloud technology and government compliance team in the United States. This fully remote role combines strong technical documentation with customer-facing support, focusing on AWS cloud environments, SaaS platforms, and compliance-driven technologies.

You will create and maintain user guides and knowledge base articles, respond to customer inquiries, collaborate with engineering, product, and operations, and