Remote Cloud Documentation Specialist

ZP Group; United States; Remote; USD 69,000 - 103,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Sick leave

401K

Job summary

Piper Companies is seeking a Technical Writer for a fully remote contract role aligned to EST or CST hours, supporting cloud platforms for enterprise and government environments.

You will create and manage technical content, collaborate with cloud operations and platform engineering teams, and maintain knowledge resources using Confluence, Jira, and GitHub.

Requirements include 3+ years in technical writing, AWS knowledge (IAM, EC2, VPC, S3, CloudWatch), Markdown, and strong communication.

Qualifications

• 3+ years of experience in technical writing, documentation management, technical support, or knowledge management.
• Working knowledge of AWS services such as IAM, EC2, VPC, S3, and CloudWatch.
• Experience utilizing Confluence and Jira for documentation, workflow tracking, and collaboration.
• Familiarity with GitHub, Markdown, version control concepts, and documentation review processes.
• Strong ability to communicate technical concepts effectively to both technical and non-technical audiences.
• Experience supporting cloud operations, platform engineering teams, or enterprise technology environments preferred.
• Exposure to FedRAMP environments, project coordination responsibilities, diagramming tools, or light scripting in Python or Bash is a plus.

Responsibilities

• Develop and maintain technical documentation, user guides, operational procedures, and knowledge base content for cloud-based platforms.
• Partner with engineering and operational teams to translate complex technical information into clear, user-friendly materials.
• Assist with tracking and documenting platform changes, system enhancements, release updates, and known issues.
• Support incoming requests by gathering requirements, providing guidance, and ensuring appropriate follow-up with stakeholders.
• Manage documentation updates and support activities within Jira, Confluence, and GitHub to maintain accuracy and consistency.

Skills

Clear communication

Technical writing

Documentation management

Knowledge management

Tools

Confluence

Jira

GitHub

Markdown

Version control concepts

Job description

Piper Companies is seeking a Technical Writer for a fully remote contract role aligned to EST or CST hours, supporting cloud platforms for enterprise and government environments.

You will create and manage technical content, collaborate with cloud operations and platform engineering teams, and maintain knowledge resources using Confluence, Jira, and GitHub.

Requirements include 3+ years in technical writing, AWS knowledge (IAM, EC2, VPC, S3, CloudWatch), Markdown, and strong communication.