Remote Cloud Documentation Specialist

Zachary Piper Solutions; United States; Remote; USD 69,000 - 103,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Job summary

Piper Companies is seeking a Technical Writer for a fully remote contract role aligned to EST or CST hours. The writer will create and manage technical content, improve internal knowledge resources, and support cloud operations and platform engineering teams.

Responsibilities include producing docs, collaborating with engineering, tracking changes, and maintaining Jira/Confluence content. AWS knowledge and markdown skills are preferred; FedRAMP exposure is a plus.

Qualifications

• 3+ years in technical writing or related fields.
• Experience with Confluence and Jira for docs.
• Ability to translate complex technical information for non-technical audiences.

Responsibilities

• Develop and maintain technical documentation, user guides, and knowledge base content for cloud-based platforms.
• Translate complex technical information into clear, user-friendly materials with engineering and operations teams.
• Track and document platform changes, enhancements, releases, and known issues.
• Gather requirements and provide guidance, ensuring follow-up with stakeholders.

Skills

Technical writing

Documentation management

Knowledge management

Clear communication

Stakeholder coordination

Tools

Confluence

Jira

GitHub

Markdown

Job description

Piper Companies is seeking a Technical Writer for a fully remote contract role aligned to EST or CST hours. The writer will create and manage technical content, improve internal knowledge resources, and support cloud operations and platform engineering teams.

Responsibilities include producing docs, collaborating with engineering, tracking changes, and maintaining Jira/Confluence content. AWS knowledge and markdown skills are preferred; FedRAMP exposure is a plus.