Technical Writer & Customer Support Engineer - 175033

Zachary Piper Solutions; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Comprehensive benefits

Fully remote work

Paid holiday and PTO

Job summary

Piper Companies seeks a Technical Writer & Customer Support Engineer to join a growing cloud technology and government compliance team in the United States. This fully remote role combines strong technical documentation with customer-facing support, focusing on AWS cloud environments, SaaS platforms, and compliance-driven technologies.

You will create and maintain user guides and knowledge base articles, respond to customer inquiries, collaborate with engineering, product, and operations, and

Qualifications

• 3+ years of technical writing experience within software, cloud, or technology-driven environments.
• Hands-on knowledge of AWS services and cloud infrastructure concepts.
• Experience utilizing Jira, Confluence, and GitHub for documentation management and cross-functional collaboration.
• Background supporting customers through ticketing systems, chat platforms, or technical messaging channels.
• Experience with cloud offerings, SaaS products, FedRAMP environments, or regulated technology solutions is highly preferred.

Responsibilities

• Create, maintain, and enhance technical documentation including user guides, knowledge base articles, implementation documentation, and support resources.
• Respond to customer inquiries and technical support requests through messaging platforms, troubleshooting issues and providing timely resolutions.
• Collaborate with engineering, product, and operations teams to translate complex technical concepts into clear, user-friendly content.
• Manage and organize documentation repositories using Confluence, GitHub, and Jira while ensuring content accuracy and version control.
• Support cloud-based product offerings by documenting workflows, configurations, and best practices related to AWS environments and compliance requirements.

Skills

Technical writing

AWS knowledge

Customer support

Documentation tooling

FedRAMP experience

Tools

Jira

Confluence

GitHub

Job description

Piper Companies is seeking a Technical Writer & Customer Support Engineer to join a growing client in the cloud technology and government compliance industry in the United States. The Technical Writer & Customer Support Engineer role is fully remote. The Technical Writer & Customer Support Engineer role is ideal for a professional who combines strong technical documentation expertise with customer-facing support experience and a solid understanding of AWS cloud environments, SaaS platforms, and compliance-driven technologies.

Responsibilities of the Technical Writer & Customer Support Engineer include:

• Create, maintain, and enhance technical documentation including user guides, knowledge base articles, implementation documentation, and support resources.
• Respond to customer inquiries and technical support requests through messaging platforms, troubleshooting issues and providing timely resolutions.
• Collaborate with engineering, product, and operations teams to translate complex technical concepts into clear, user-friendly content.
• Manage and organize documentation repositories using Confluence, GitHub, and Jira while ensuring content accuracy and version control.
• Support cloud-based product offerings by documenting workflows, configurations, and best practices related to AWS environments and compliance requirements.

Requirements of the Technical Writer & Customer Support Engineer include:

• 3+ years of technical writing experience within software, cloud, or technology-driven environments.
• Hands-on knowledge of AWS services and cloud infrastructure concepts.
• Experience utilizing Jira, Confluence, and GitHub for documentation management and cross-functional collaboration.
• Background supporting customers through ticketing systems, chat platforms, or technical messaging channels.
• Experience with cloud offerings, SaaS products, FedRAMP environments, or regulated technology solutions is highly preferred.

Compensation for the Technical Writer & Customer Support Engineer include:

• $120,000 - $150,000 annually
• Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
• Fully remote work environment.
• This job opens for applications on 09/25/2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: technical writer, customer support engineer, AWS, cloud, fedramp, jira, confluence, github, documentation, technical support, SaaS, remote

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