Remote AWS Cloud Docs & Customer Support Engineer

Piper Companies; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Vision benefits

Dental benefits

Paid time off

Job summary

Piper Companies is seeking a Technical Writer & Customer Support Engineer to join a growing client in the cloud technology and government compliance industry in the United States. The role is fully remote and requires strong technical documentation skills with customer-facing support experience, plus a solid understanding of AWS and SaaS platforms.

Responsibilities include creating user guides and knowledge bases, responding to customer inquiries, collaborating with engineering and product

Responsibilities

• Create, maintain, and enhance technical documentation including user guides, knowledge base articles, implementation documentation, and support resources.
• Respond to customer inquiries and technical support requests through messaging platforms, troubleshooting issues and providing timely resolutions.
• Collaborate with engineering, product, and operations teams to translate complex technical concepts into clear, user-friendly content.
• Manage and organize documentation repositories using Confluence, GitHub, and Jira while ensuring content accuracy and version control.
• Document workflows, configurations, and best practices related to AWS environments and compliance requirements for cloud offerings.

Skills

Technical writing

AWS knowledge

Customer support

Documentation best practices

Tools

Jira

Confluence

GitHub

Job description

Piper Companies is seeking a Technical Writer & Customer Support Engineer to join a growing client in the cloud technology and government compliance industry in the United States. The role is fully remote and requires strong technical documentation skills with customer-facing support experience, plus a solid understanding of AWS and SaaS platforms.

Responsibilities include creating user guides and knowledge bases, responding to customer inquiries, collaborating with engineering and product