Remote Cloud Account Manager – EMEA Growth

DoiT; United States; À distance; USD 58 000 - 77 000; Plein temps

Avantages offerts par ce poste

Unlimited Vacation

Flexible Working Options

Health Insurance

Parental Leave

Employee Stock Option Plan

Home Office Allowance

Professional Development Stipend

Peer Recognition Program

Résumé du poste

DoiT is seeking an Account Manager for our AWS Sales team, fully remote in Israel. You will nurture relationships with existing customers, identify expansion opportunities, and serve as the trusted contact between cloud vendors and clients to drive growth.

You will coordinate with vendor teams, resolve escalations, and negotiate long-term commitments while balancing customer and company interests. Excellent communication in Hebrew and English is essential.

Qualifications

• 2+ years of experience in an Account Management/Customer Success/Customer Engineering role.
• 3+ years of experience at a technology company.
• Experience with AWS, GCP, or other major public clouds.
• Experience in the FinOps ecosystem.
• Strong verbal/written communication skills in Hebrew & English.
• Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
• Great operational/administration skills, analytical, detail-oriented and able to "zoom" in/out from the big picture to the minutiae.
• A desire to grow within the organization and continuously broaden your skill sets.
• A great sense of humor and enjoys having fun at work.

Responsabilités

• Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
• Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
• Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
• Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
• Identify New workload opportunities within Customer's Cloud Environment / SaaS solutions.
• Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and fast-growing emerging clients.
• Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
• Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
• Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
• Identify Cost Optimization opportunities within the Customer Cloud environment
• Work with Cloud Vendors Sales Rep on mutual customers.

Connaissances

Account Management

Customer Success

Cloud experience

FinOps

AWS

GCP

Hebrew

English

Communication

Vendor relations

Outils

CRM (Salesforce)

Description du poste

DoiT is seeking an Account Manager for our AWS Sales team, fully remote in Israel. You will nurture relationships with existing customers, identify expansion opportunities, and serve as the trusted contact between cloud vendors and clients to drive growth.

You will coordinate with vendor teams, resolve escalations, and negotiate long-term commitments while balancing customer and company interests. Excellent communication in Hebrew and English is essential.